Terms & Conditions

 Welcome to Sherpalaya .Our Terms and Conditions govern your use of our website and services. By using our website, you agree to comply with these terms. If you do not agree, please refrain from using our services. 

General Terms

1. These Terms apply to all users of our website and services. 
2. We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website.
3. Your continued use of our services constitutes acceptance of any modifications.

Booking and Payment

1. All bookings are subject to availability and confirmation.
2. Payment must be made as per the instructions provided during the booking process.
3. We accept payments through various methods, including credit cards, bank transfers, and digital wallets.
4. Any additional fees, such as transaction or service charges, may be applied. 

Cancellation and Refund Policy

1. Cancellations must be requested in writing via email.
2. Refunds will be processed based on the cancellation policy of the specific service booked.
3. We are not responsible for refunds from third-party service providers.
4. No refunds will be issued for no-shows or last-minute cancellations.

Travel Documents and Requirements

1. Travelers are responsible for obtaining valid passports, visas, and other necessary travel documents.
2. We are not liable for any issues arising due to incorrect or missing documents.
3. Some destinations may require specific vaccinations or health certificates. 

Liability and Responsibility

1. We act only as an intermediary between travelers and service providers (hotels, airlines, tour operators, etc.).
2. We are not responsible for delays, cancellations, or other issues caused by third parties.
3. Travelers assume all risks associated with travel, including but not limited to accidents, injuries, or loss of personal belongings.
4. We recommend purchasing travel insurance for protection against unforeseen circumstances.

User Conduct

1. Users must not use our website for unlawful activities.
2. Any fraudulent, abusive, or disruptive behavior will result in the termination of services.
3. We reserve the right to deny service to anyone at our discretion.

Privacy Policy

1. We respect your privacy and protect your personal information as outlined in our Privacy Policy.
2. By using our services, you consent to the collection and use of your data as described.

Force Majeure

1. We are not responsible for disruptions caused by unforeseen events, including but not limited to natural disasters, political unrest, pandemics, or government restrictions.

Governing Law and Dispute Resolution

1. These Terms are governed by the laws of Nepal.
2. Any disputes will be resolved through negotiations. If unresolved, they will be referred to Nepalese courts.